FAQ
Do I have to sign a contract?
No. Cancel in the billing portal.
Do you serve my ZIP?
Launch coverage is 92064 (Poway) and 92128 (Rancho Bernardo) only. Other ZIPs go on the waitlist so the route stays dense.
Is the first visit free?
Yes on weekly and twice-weekly, unless the yard is neglected — then there is an initial cleanup fee. The credit is one visit, not a free month.
Do you kill bacteria / COVID / parasites?
No. We scoop and can apply a labeled enzyme for odor. We do not advertise pathogen elimination.
What if you miss a pile?
Tell us within 24 hours. We return or credit that visit.
Where does the waste go?
We seal it in bags and place it in the outdoor trash receptacle you designate. We do not routinely haul it away. City of Poway tells residents to bag pet waste and put it in the trash.
What if my can is full, locked, missing, or I do not want bags in it?
Tell us in the access notes. If we cannot use a designated outdoor receptacle we skip dumping that visit, photograph the problem, and message you. We do not use a neighbor’s can, a city park can, or the storm drain. Standard service requires a usable designated receptacle — we are not offering a separate haul-away plan.
How is monthly billed?
Four visits worth. If a month has a fifth service day, it is included.
Can I pick a weekday or a time?
No. You buy weekly service, not a standing Tuesday. We notify you before each visit. The weekday can move with the route.
Do you photograph the gate?
Yes. Every visit: gate checked, latched, and photographed shut. That photo is how you know we were there and the yard is closed.